Privacy Policy — slo16.com

1 Introduction and Scope

slo16.com is an online casino platform serving players in the Philippines. We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, whether as registered players, visitors, or prospective users.

This Policy applies to all personal data collected through the slo16.com website, mobile application, customer support channels, and any other touchpoints associated with the Platform. It governs how we collect, use, store, disclose, and protect your personal information in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.

2 Data We Collect

When you register for an account or use the slo16.com Platform, we may collect the following categories of personal data:

We do not knowingly collect sensitive personal data beyond what is required for identity verification and regulatory compliance. We do not collect data from individuals under the age of 21.

3 How We Collect Your Data

slo16.com collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity and financial verification data received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank) and identity verification service providers, where you have authorised such sharing.
• Regulatory sources: Information received from Philippine regulatory authorities in connection with our compliance obligations.

4 Legal Basis for Processing

slo16.com processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and gaming regulatory requirements.
• Legitimate interests: Processing carried out for the purposes of fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting our support team.

5 How We Use Your Data

The personal data collected by slo16.com is used for the following purposes:

• Creating and managing your player account on the slo16.com Platform.
• Verifying your identity and age (21+) in accordance with Philippine gaming regulations.
• Processing deposits and withdrawals through your chosen payment method, including GCash, PayMaya, BPI, BDO, and Metrobank.
• Delivering and improving the games, features, and services available on slo16.com.
• Monitoring gameplay for responsible gaming purposes, including identifying patterns that may indicate problem gambling behaviour.
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited activities.
• Communicating with you regarding your account, transactions, promotions, and platform updates.
• Complying with our legal and regulatory obligations under Philippine law.
• Resolving disputes and enforcing our Terms & Conditions.

6 Data Sharing and Disclosure

slo16.com does not sell or rent your personal data to third parties. We may share your data in the following limited circumstances:

• Payment processors: We share financial data with payment service providers (GCash, PayMaya, BPI, BDO, Metrobank) solely for the purpose of processing your transactions.
• Identity verification providers: We may share identity data with third-party KYC service providers to fulfil our age and identity verification obligations.
• Regulatory authorities: We may disclose personal data to Philippine gaming regulatory authorities, law enforcement agencies, or other government bodies where required by law or court order.
• Service providers: We engage trusted third-party service providers (such as cloud hosting, analytics, and customer support platforms) who process data on our behalf under strict data processing agreements.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

All third parties with whom we share data are required to handle your personal information in accordance with applicable Philippine data protection law and our contractual requirements.

7 Cookies and Tracking Technologies

slo16.com uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

We use the following types of cookies:

• Essential cookies: Required for the Platform to function correctly. These cannot be disabled without affecting core functionality, such as maintaining your login session.
• Analytics cookies: Used to collect anonymised data about how players use the Platform, helping us identify areas for improvement.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Security cookies: Used to detect and prevent fraudulent activity and protect the integrity of your account.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the slo16.com Platform.

8 Data Retention

slo16.com retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations.

• Account data is retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

9 Your Rights as a Data Subject

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by slo16.com:

• Right to be informed: You have the right to know what personal data we collect and how it is used, as described in this Policy.
• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via the contact details provided in Section 12 of this Policy. We will respond to all verified requests within thirty (30) days.

10 Data Security

slo16.com implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the slo16.com Platform.
• Encrypted storage of sensitive personal and financial data on secured servers.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication requirements for administrative access to data systems.
• Incident response procedures to detect, contain, and report data breaches in accordance with Philippine law.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your slo16.com account and to contact us immediately if you suspect any unauthorised access.

11 Children's Privacy

The slo16.com Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on slo16.com, please contact our support team immediately.

12 Changes to This Policy

slo16.com reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or an in-platform notification at least fourteen (14) days before the changes take effect. The "Last Updated" date at the top of this Policy will be revised accordingly.

Your continued use of the slo16.com Platform following notification of any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

13 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the slo16.com Platform
• Response Time: We aim to respond to all data-related requests within 30 days of receipt.

For complaints that remain unresolved, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.